FAQs
Pricing and Policies
Cancellation within 24hrs and penalty is 40% of total price
Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.
Yes, We bring our own cleaning equipments but let us know if you have any additional task. Otherwise, we can use eco-friendly products if you would prefer.
Payment
Credit card information is required to hold a reservation. You are NOT charged until after your cleaning is complete and we will email you the receipt immediately after payment.
We accept payment transfer and credit card payment.
Payment is collected for appointments only after a service has been successfully rendered.
Day of Service
We make sure that all of our cleaners are pet lovers! However, we do require that all dogs are secured away so that we can spend out time cleaning instead of being distracted :). We will charge a lockout fee if we arrive to a home with pets loose and no pet parents present.
Yes, We will inform you before we arrive so that we can prepare.
Booking
Just a piece of cake! You can book online in just a minute by filling out our booking page here. If you’d prefer to book over the phone, feel free to give us a call and one of our support representatives will be happy to assist.
The price is based on the service you’ve chosen. The prices are provided on our booking page beside each service.
Ready to book? Head on over to our booking form.
Yes, you will receive a confirmation email AFTER a cleaning provider has been assigned to your cleaning.
The initial email that you receive is confirming your request for a cleaner. Once a provider has been assigned to your cleaning, you will receive a confirmation email.
Getting Started
Depending on the size of the house, for a regular house we usually ask two(2) professional cleaners to come.
Yes, Please call 24-48 hours ahead of time to inform our cleaners.
Trust and Safety
Yes, Our cleaners undergo background check and proper training.
We promised that we won’t share you personal information with anyone.
All of our cleaners are trusted and experts.